EXCLUSIVE DESIGNS | NEW STYLES WEEKLY
Returns & Refunds
Sierra Sydney ABN 47 610 934 544
Contact: +61 472 673 624
Postal Address:
Addressee:
Chase Maddison
Address line 1 / Street address:
Parcel Locker 1032064694
Address line 2:
500 Oxford St
Suburb, State, Postcode:
BONDI JUNCTION NSW 2022
Change of Mind Returns
We accept change-of-mind returns under the following conditions:
• Returns must be requested within 14 days of delivery
• Items must be unused, unworn, unwashed, and in original condition
• All original tags and packaging must be attached
• Items showing signs of wear, damage, or alteration will not be accepted
Change-of-mind returns are eligible for store credit or exchange only unless required otherwise by Australian Consumer Law.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order.
• We will cover all return shipping costs for faulty or incorrect items
• You will be offered a refund, replacement, or store credit
Non-Returnable Items
The following items cannot be returned unless faulty:
• Sale or clearance items (marked as final sale)
• Gift cards
• Items purchased during promotional events where stated as non-returnable
How to Request a Return
To initiate a return, please contact us at:
Email: info@sierra-sydney.com
Subject line: Return Request – Order #XXXX
Please include:
• Your order number
• Reason for return
• Photos (if the item is faulty or incorrect)
Our team will respond within 1–2 business days with return instructions.
Return Shipping Costs
• Change of mind: Return shipping costs are the responsibility of the customer
• Faulty or incorrect items: Return shipping is covered by us
Original shipping fees are non-refundable.
Return Address
All approved returns must be sent to:
Sierra Sydney
Addressee:
Chase Maddison
Address line 1 / Street address:
Parcel Locker 1032064694
Address line 2:
500 Oxford St
Suburb, State, Postcode:
BONDI JUNCTION NSW 2022
Australia
(Returns sent without approval may not be accepted.)
Refund Processing
Once your return is received and inspected:
• Approved refunds will be processed within 3–5 business days
• Refunds will be issued to the original payment method
• Store credits are issued via email and do not expire
Please note that banks and payment providers may take additional time to process refunds.
Australian Consumer Law
This policy operates in addition to your rights under the Australian Consumer Law, which cannot be excluded. If an item is faulty, not as described, or not fit for purpose, you are entitled to a remedy.
